Return Policy

Important: Custom Products

When We Accept Returns

We gladly accept returns and offer replacements or refunds in the following situations:

Damaged Products

• Items that arrive damaged, torn, or with visible defects
• Products damaged during shipping
• Broken or cracked items (mugs, coasters, etc.)

Print Quality Issues

• Faded, blurry, or incorrectly printed designs
• Colors significantly different from the preview
• Misaligned or cropped prints
• Missing design elements

Wrong Item Received

• Different product type than ordered
• Wrong size or color than selected
• Someone else's order

Return Timeframe

How to Request a Return

To request a return, replacement, or refund, please follow these steps:

1. Email us at support@designedbyyou.ai with your order number and a description of the issue.
2. Include photos clearly showing the problem (damaged area, print issue, wrong item, etc.). Photos are required for all return requests.
3. Our team will review your request within 2-3 business days and respond with next steps.
4. If approved, we'll either send a replacement at no additional cost or issue a full refund to your original payment method.

What Cannot Be Returned

The following situations are not eligible for returns or refunds:

• Buyer's remorse or change of mind about the design
• Incorrect size ordered by customer (please check our size guides)
• Minor variations in color due to monitor/screen differences
• Products damaged after delivery due to washing, wear, or misuse
• Requests made more than 30 days after delivery
• Items without photo documentation of the issue

Refund Process

Once your return request is approved:

• Refunds are processed within 5-7 business days
• Funds will be returned to your original payment method
• Bank processing times may add 3-5 additional business days
• You'll receive an email confirmation when the refund is processed

Replacements

• Replacement items are produced and shipped within 3-5 business days
• You'll receive tracking information for your replacement order
• No additional shipping charges for replacements

Lost or Missing Packages

If your package hasn't arrived:

• First, check the tracking information in your account or confirmation email
• Allow 2-3 extra business days after the expected delivery date
• Check with neighbors or building management
• Contact your local post office with the tracking number

If your package is confirmed lost by the carrier, contact us at support@designedbyyou.ai and we'll work with Printful to resolve the issue.

International Orders

For international orders, the same return policy applies. Please note that customs fees, import duties, or taxes paid are non-refundable as these are collected by your country's customs authority, not by DesignedByYou.ai or Printful.